Cookie Policy

Cookies are small text files that are stored on your device when you visit websites or use mobile applications. They help websites remember information about your visit and preferences.

Types of Cookie Technologies

• HTTP Cookies: Traditional cookies stored by web browsers
• Local Storage: Data stored locally in your browser for enhanced functionality
• Session Storage: Temporary storage that expires when you close your browser
• Mobile Identifiers: Device-specific identifiers used in mobile applications
• Pixels and Beacons: Tiny images used to track user interactions

Cookie Categories by Duration

• Session Cookies: Deleted when you close your browser or app
• Persistent Cookies: Remain on your device for a specified period
• Secure Cookies: Only transmitted over encrypted HTTPS connections
• HttpOnly Cookies: Cannot be accessed by client-side scripts for security

Cookie Purposes

• Authentication: Keeping you logged in to your Securio account
• Preferences: Remembering your settings and customizations
• Security: Protecting against fraud and unauthorized access
• Analytics: Understanding how users interact with our services
• Performance: Optimizing loading times and functionality

Similar Technologies

In addition to cookies, we may use similar technologies including:

• Web Beacons: Transparent images that track email opens and website visits
• JavaScript: Code that enhances website functionality and user experience
• Device Fingerprinting: Collecting device characteristics for security purposes
• Software Development Kits (SDKs): Third-party tools integrated into our mobile app

We use different types of cookies to provide and improve our services:

Essential Cookies

These cookies are necessary for our website and app to function properly:

• Authentication Cookies: Keep you logged in to your Securio account
• Security Cookies: Protect against cross-site request forgery and other attacks
• Load Balancing: Distribute traffic across our servers for optimal performance
• Session Management: Maintain your session state during your visit
• GDPR Compliance: Remember your cookie preferences and consent choices

Functional Cookies

These cookies enhance your experience by remembering your preferences:

• Language Settings: Remember your preferred language and region
• Theme Preferences: Store your dark/light mode selection
• Dashboard Layout: Save your customized dashboard configuration
• Notification Settings: Remember your alert and notification preferences
• Feature Toggles: Store your enabled/disabled feature selections

Analytics Cookies

These cookies help us understand how users interact with our services:

• Google Analytics: Track website usage, page views, and user behavior
• Performance Monitoring: Measure app performance and identify issues
• User Journey Tracking: Understand how users navigate through our services
• Feature Usage: Monitor which features are most popular and effective
• Error Tracking: Identify and resolve technical issues quickly

Marketing Cookies

These cookies are used for advertising and marketing purposes:

• Conversion Tracking: Measure the effectiveness of our advertising campaigns
• Retargeting: Show relevant ads to users who have visited our website
• Social Media Integration: Enable sharing and social media functionality
• Affiliate Tracking: Track referrals from partner websites and affiliates
• Campaign Attribution: Understand which marketing channels drive conversions

We use cookies for various purposes to enhance your experience and improve our services:

Account Management

• User Authentication: Verify your identity and maintain secure login sessions
• Account Preferences: Store your security settings and notification preferences
• Subscription Status: Track your subscription level and feature access
• Device Recognition: Remember trusted devices for enhanced security
• Multi-Factor Authentication: Support 2FA and other security measures

Service Optimization

• Performance Monitoring: Track loading times and identify bottlenecks
• Feature Testing: A/B test new features and improvements
• Error Reporting: Automatically report crashes and technical issues
• Usage Analytics: Understand which features are most valuable to users
• Server Optimization: Balance load across our infrastructure

Security Enhancement

• Fraud Prevention: Detect and prevent unauthorized access attempts
• Bot Detection: Identify and block automated attacks
• Risk Assessment: Evaluate login attempts for suspicious activity
• Threat Intelligence: Gather data to improve our security measures
• Compliance Monitoring: Ensure adherence to security standards

Customer Support

• Support Sessions: Maintain context during customer support interactions
• Issue Tracking: Link support tickets to user accounts and activities
• Diagnostic Information: Collect technical data to resolve issues
• Communication Preferences: Remember how you prefer to be contacted
• Resolution History: Track previous support interactions and solutions

Legal and Compliance

• Consent Management: Record and respect your privacy choices
• Audit Trails: Maintain logs for security and compliance purposes
• Data Retention: Implement appropriate data lifecycle management
• Regulatory Compliance: Meet GDPR, CCPA, and other privacy requirements
• Terms Acceptance: Track agreement to updated terms and policies

We work with trusted third-party partners who may set cookies on our website and app:

Analytics Partners

• Google Analytics: Website traffic analysis and user behavior tracking
• Firebase Analytics: Mobile app usage analytics and crash reporting
• Mixpanel: Advanced user analytics and funnel analysis
• Hotjar: User session recordings and heatmap analysis
• Amplitude: Product analytics and user journey tracking

Advertising Partners

• Google Ads: Conversion tracking and retargeting campaigns
• Facebook Pixel: Social media advertising and audience building
• LinkedIn Insight Tag: Professional network advertising and tracking
• Twitter Analytics: Social media engagement and conversion tracking
• AdRoll: Cross-platform retargeting and display advertising

Customer Support Tools

• Intercom: Live chat support and customer messaging
• Zendesk: Support ticket management and knowledge base
• Freshdesk: Customer service platform and communication tools
• LogRocket: Session replay for technical support and debugging
• FullStory: User experience analytics and support insights

Payment and Security

• Stripe: Payment processing and fraud prevention
• PayPal: Alternative payment method and transaction security
• Cloudflare: DDoS protection and content delivery network
• reCAPTCHA: Bot detection and spam prevention
• TrustPilot: Review collection and reputation management

Third-Party Cookie Control

You have control over third-party cookies:

• Cookie Preferences: Manage third-party cookies through our preference center
• Browser Settings: Block third-party cookies in your browser settings
• Opt-Out Tools: Use industry opt-out tools like NAI and DAA
• Partner Settings: Adjust privacy settings directly with our partners
• Do Not Track: We respect browser Do Not Track signals where possible

We provide you with various tools and options to manage your cookie preferences:

Cookie Preference Center

• Granular Control: Choose which types of cookies to accept or reject
• Category Management: Enable or disable cookies by category (Analytics, Marketing, etc.)
• Real-Time Updates: Changes take effect immediately across our services
• Preference Persistence: Your choices are remembered across sessions
• Easy Access: Update preferences anytime through your account settings

Browser-Based Controls

• Cookie Blocking: Configure your browser to block all or specific cookies
• Third-Party Restrictions: Block only third-party cookies while allowing first-party
• Incognito Mode: Browse privately without storing cookies or data
• Cookie Deletion: Manually delete stored cookies from your browser
• Site-Specific Settings: Allow or block cookies for specific websites

Mobile App Controls

• App Settings: Manage tracking preferences within the Securio app
• Device Settings: Use iOS/Android privacy settings to limit tracking
• Advertising ID: Reset or limit ad tracking through device settings
• Permission Management: Control app permissions for data access
• Opt-Out Options: Disable specific tracking features in app settings

Account-Level Controls

• Privacy Dashboard: Centralized control over all privacy settings
• Data Preferences: Choose what data we collect and how we use it
• Communication Settings: Control marketing emails and notifications
• Analytics Opt-Out: Exclude your data from analytics and reporting
• Data Export: Download your data and cookie preferences

Impact of Cookie Restrictions

Blocking cookies may affect your experience:

• Login Issues: You may need to log in repeatedly
• Lost Preferences: Settings and customizations may not be saved
• Reduced Functionality: Some features may not work properly
• Generic Experience: Less personalized content and recommendations
• Support Limitations: Difficulty troubleshooting technical issues

You have several options to control how cookies are used on your devices:

Browser Settings

Most web browsers allow you to control cookies through their settings:

• Chrome: Settings > Privacy and Security > Cookies and other site data
• Firefox: Options > Privacy & Security > Cookies and Site Data
• Safari: Preferences > Privacy > Manage Website Data
• Edge: Settings > Cookies and site permissions > Cookies and site data
• Opera: Settings > Advanced > Privacy & Security > Cookies

Mobile Device Settings

• iOS: Settings > Privacy & Security > Tracking > Allow Apps to Request to Track
• Android: Settings > Privacy > Ads > Opt out of Ads Personalization
• App Permissions: Review and modify app permissions in device settings
• Location Services: Control location-based tracking and cookies
• Advertising ID: Reset advertising identifiers to limit tracking

Industry Opt-Out Tools

• Network Advertising Initiative (NAI): Opt out of participating ad networks
• Digital Advertising Alliance (DAA): Consumer choice tools for online advertising
• European Interactive Digital Advertising Alliance (EDAA): EU-specific opt-out tools
• Google Ad Settings: Control Google advertising and tracking preferences
• Facebook Ad Preferences: Manage Facebook advertising and data usage

Legal Rights

Depending on your location, you may have additional rights:

• Right to Access: Request information about cookies and data we collect
• Right to Rectification: Correct inaccurate cookie-related data
• Right to Erasure: Request deletion of cookies and associated data
• Right to Portability: Export your cookie preferences and data
• Right to Object: Object to certain types of cookie processing

Consent Withdrawal

• Easy Withdrawal: Withdraw consent as easily as you gave it
• Immediate Effect: Changes take effect immediately upon withdrawal
• No Penalties: Withdrawing consent doesn't affect service access
• Granular Control: Withdraw consent for specific cookie categories
• Confirmation: Receive confirmation of consent changes

We use analytics cookies to understand how our services are used and to improve user experience:

Website Analytics

• Page Views: Track which pages are visited most frequently
• User Flow: Understand how users navigate through our website
• Bounce Rate: Measure engagement and content effectiveness
• Session Duration: Analyze how long users spend on our site
• Traffic Sources: Identify how users find our website

Mobile App Analytics

• Feature Usage: Track which app features are used most often
• User Retention: Measure how often users return to the app
• Crash Reports: Identify and fix technical issues quickly
• Performance Metrics: Monitor app speed and responsiveness
• User Engagement: Analyze interaction patterns and preferences

Security Analytics

• Threat Detection: Monitor for suspicious activity and potential threats
• Login Patterns: Analyze authentication attempts and success rates
• Device Fingerprinting: Identify devices for security purposes
• Risk Assessment: Evaluate user behavior for fraud prevention
• Incident Response: Track security events and response effectiveness

Performance Monitoring

• Load Times: Measure website and app loading performance
• Error Rates: Track technical errors and their frequency
• Server Response: Monitor backend performance and reliability
• User Experience: Analyze factors affecting user satisfaction
• Optimization Opportunities: Identify areas for improvement

Data Anonymization

We take steps to protect your privacy in analytics:

• IP Anonymization: Remove or mask IP addresses in analytics data
• Aggregated Reporting: Use aggregated data rather than individual tracking
• Data Minimization: Collect only necessary data for analytics purposes
• Retention Limits: Delete analytics data after specified periods
• Access Controls: Restrict access to analytics data to authorized personnel

We use marketing cookies to provide relevant advertisements and measure campaign effectiveness:

Advertising Purposes

• Targeted Ads: Show relevant advertisements based on your interests
• Retargeting: Display ads to users who have visited our website
• Conversion Tracking: Measure the effectiveness of our advertising campaigns
• Frequency Capping: Limit how often you see the same advertisement
• Cross-Device Tracking: Provide consistent experience across devices

Social Media Integration

• Social Login: Enable login through social media accounts
• Content Sharing: Allow sharing of content on social platforms
• Social Plugins: Integrate like buttons and social widgets
• Audience Building: Create custom audiences for social media advertising
• Social Analytics: Track social media engagement and referrals

Email Marketing

• Email Tracking: Monitor email opens and click-through rates
• Personalization: Customize email content based on user behavior
• Segmentation: Group users for targeted email campaigns
• A/B Testing: Test different email versions for effectiveness
• Unsubscribe Management: Handle email preference changes

Affiliate and Partner Tracking

• Referral Tracking: Credit partners for successful referrals
• Commission Calculation: Track sales for affiliate compensation
• Partner Analytics: Provide performance data to partners
• Fraud Prevention: Detect and prevent affiliate fraud
• Attribution Modeling: Understand the customer journey across touchpoints

Advertising Opt-Out

You can opt out of advertising cookies:

• Cookie Preferences: Disable marketing cookies in our preference center
• Ad Blockers: Use browser extensions to block advertising cookies
• Industry Tools: Use NAI, DAA, and EDAA opt-out tools
• Platform Settings: Adjust advertising preferences on Google, Facebook, etc.
• Do Not Sell: Exercise your right to opt out of data sales (where applicable)

Different types of cookies are retained for different periods based on their purpose:

Session Cookies

• Duration: Deleted when you close your browser or app
• Purpose: Maintain session state and temporary preferences
• Examples: Shopping cart contents, temporary authentication tokens
• Security: Automatically expire for security reasons
• No Storage: Not stored permanently on your device

Short-Term Cookies

• Duration: 1 hour to 30 days
• Purpose: Remember recent preferences and temporary settings
• Examples: Language selection, recent search queries
• Refresh: May be refreshed with continued use
• User Control: Can be deleted through browser settings

Long-Term Cookies

• Duration: 1 month to 2 years
• Purpose: Remember long-term preferences and settings
• Examples: Login status, dashboard customizations
• Renewal: May be renewed with active use
• Expiration: Automatically expire after set period

Analytics Cookies

• Duration: 6 months to 2 years
• Purpose: Track user behavior and website performance
• Google Analytics: Default 2-year expiration (configurable)
• Custom Analytics: Varying retention based on purpose
• Anonymization: Personal identifiers removed over time

Marketing Cookies

• Duration: 30 days to 1 year
• Purpose: Support advertising and marketing campaigns
• Conversion Tracking: Usually 30-90 days for attribution
• Retargeting: Typically 30-180 days for ad relevance
• Frequency Capping: Short-term to prevent ad overexposure

Cookie Cleanup

We regularly review and clean up cookies:

• Automatic Expiration: Cookies automatically expire after set periods
• Regular Audits: Periodic review of cookie usage and necessity
• Data Minimization: Remove unnecessary or expired cookie data
• User Requests: Honor user requests to delete specific cookies
• Policy Updates: Adjust retention periods based on policy changes

If you have questions about our Cookie Policy or want to exercise your rights, please contact us:

Cookie-Related Inquiries

• Cookie Questions: General questions about our cookie practices
• Preference Changes: Help with managing your cookie preferences
• Technical Issues: Problems with cookie settings or functionality
• Privacy Rights: Exercising your data protection rights
• Opt-Out Assistance: Help with opting out of tracking and cookies

Response Times

• General Inquiries: Response within 2-3 business days
• Privacy Rights Requests: Response within 30 days (as required by law)
• Technical Support: Initial response within 24 hours
• Urgent Privacy Matters: Priority handling for security-related issues
• Complex Cases: May require additional time for thorough investigation

Additional Resources

• Privacy Policy: Comprehensive information about our data practices
• Terms of Use: Legal terms governing use of our services
• Security Center: Information about our security measures and practices
• Help Center: Self-service resources and frequently asked questions
• Blog: Updates about privacy, security, and product changes

Regulatory Authorities

If you're not satisfied with our response, you can contact relevant authorities:

• EU Residents: Your local Data Protection Authority
• UK Residents: Information Commissioner's Office (ICO)
• California Residents: California Attorney General's Office
• Other Jurisdictions: Relevant privacy or consumer protection authorities
• Industry Bodies: Digital advertising self-regulatory organizations

Policy Updates

• Notification: We'll notify you of significant changes to this policy
• Email Alerts: Important updates sent to your registered email
• Website Notice: Prominent notice on our website for major changes
• Consent Refresh: May request renewed consent for significant changes
• Version History: Previous versions available upon request