Frequently Asked Questions

Securio is a comprehensive digital security application that protects your devices, data, and online privacy through advanced threat detection, VPN protection, and real-time monitoring. Our multi-layered security system continuously scans for threats, blocks malicious websites, encrypts your internet connection, and provides instant alerts for potential security breaches across all your devices.

Securio is compatible with Windows, macOS, iOS, Android, and Linux systems. You can protect smartphones, tablets, laptops, desktop computers, and smart devices with a single subscription. Our cross-platform synchronization ensures consistent protection across all your devices.

Our identity monitoring system continuously scans the dark web, data breach databases, and public records for your personal information including email addresses, phone numbers, social security numbers, and credit card details. When we detect your information in a breach, you receive immediate alerts with actionable steps to protect yourself.

Securio's VPN uses military-grade AES-256 encryption with a strict no-logs policy. We operate over 3,000 servers in 94 countries, ensuring fast speeds and reliable connections. Unlike standalone VPN services, our VPN is integrated with comprehensive security features including malware protection, ad blocking, and threat detection for complete digital protection.

Our password security tool analyzes your existing passwords for strength, uniqueness, and breach exposure. It generates cryptographically secure passwords, stores them in an encrypted vault, and automatically fills them across your devices. We also monitor password breaches and alert you to change compromised credentials immediately.

We offer three flexible plans: Basic ($9.99/month) for 3 devices, Premium ($14.99/month) for 10 devices with priority support, and Family ($19.99/month) for unlimited devices with parental controls. All plans include VPN, identity monitoring, password management, ad blocking, and 24/7 customer support. Annual subscriptions receive a 40% discount.

Yes! We offer a 7-day free trial with full access to all features. Additionally, all paid subscriptions come with a 30-day money-back guarantee. If you're not completely satisfied with Securio, contact our support team within 30 days for a full refund, no questions asked.

You can cancel your subscription anytime through your account dashboard under "Billing Settings" or by contacting our support team at support@lead-pixel-labs.com. Your protection will continue until the end of your current billing period. No cancellation fees or hidden charges apply.

Download Securio from your device's official app store (App Store, Google Play, Microsoft Store) or from our website. After installation, create your account and follow the setup wizard. The app will automatically configure optimal security settings for your device. Installation typically takes 2-3 minutes per device.

Securio is designed for minimal system impact. Our optimized scanning engine uses less than 1% CPU on average and requires only 150MB RAM. The VPN typically reduces internet speed by less than 10% thanks to our high-performance server network. Most users notice faster browsing due to our ad and tracker blocking features.

When Securio detects a threat, you'll receive an immediate notification with detailed information about the risk. The app automatically quarantines or removes most threats. For complex issues, follow the guided remediation steps or contact our security experts for personalized assistance. We also provide detailed threat reports and prevention recommendations.

Access your account dashboard to view all connected devices, monitor their security status, and manage settings remotely. You can add or remove devices, transfer licenses, and configure family member accounts. Each device shows real-time protection status, recent scans, and threat history for comprehensive oversight.

Yes! Our Family plan supports up to 10 family members with individual accounts and privacy controls. Each family member gets their own secure vault, personalized settings, and age-appropriate parental controls. The primary account holder can manage billing and view family-wide security reports while respecting individual privacy.

Our 24/7 support team is available via email at support@lead-pixel-labs.com, phone at +1 502-317 8556, or live chat through the app. Premium subscribers receive priority support with guaranteed response times. We also offer video consultations for complex security issues and provide comprehensive online resources and tutorials.